Shipping Policy

Free UK Delivery

All Nersuona orders are delivered free of charge to mainland United Kingdom addresses. There is no minimum order value — every purchase qualifies for free shipping.

Delivery Timeframes

We operate a two-stage process:

• Order Processing (1–2 business days): We carefully inspect, vacuum-pack and prepare your giant teddy bear for transit.
• Transit (2–7 business days): Your order is collected by our courier and delivered to your door.
• Total estimated delivery: 3–9 business days from order placement.

How Your Bear is Packed

To protect your giant teddy bear during transit and reduce packaging waste, we vacuum-compress each bear into a compact box. Upon arrival, simply open the packaging and your bear will expand to its full fluffy size within 24 hours. You can gently pat or use a hairdryer on a low heat setting to speed up the process.

Dispatch Notification

Once your order has been dispatched, you will receive a notification to the email address provided at checkout. You can also track your order at any time via our Track Order page.

Delivery Coverage

We currently deliver to all mainland UK addresses. We are unable to ship to Northern Ireland, the Scottish Highlands & Islands, the Channel Islands, or international addresses at this time.

Questions?

If you have any questions about your delivery, please contact us at support@nersuona.shop or call +44 7481 744667.

Last updated: January 2025